Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and PayVeta LLC, a Delaware limited liability company ("PayVeta", "we", "us"), governing your access to and use of our website and our payment-facilitation and processing services (the "Services"). By accessing the Site, submitting an application, or using the Services, you agree to these Terms. If you are agreeing on behalf of a business, you represent that you are authorized to bind it.

1. The Services & payment-facilitator model

PayVeta operates as a payment facilitator ("PayFac") and/or an authorized agent of one or more acquiring banks and sponsors ("Sponsor Banks"). Approved merchants ("Merchants") are onboarded as sub-merchants to accept card, ACH, and other payment methods. Card payments are processed subject to the operating rules of the applicable card networks (Visa, Mastercard, American Express, Discover, and others) (the "Network Rules"); ACH payments are subject to the Nacha Operating Rules. Your acceptance of the Services may also require you to agree to a separate merchant or sub-merchant agreement with PayVeta and/or a Sponsor Bank, which controls in the event of a conflict with these Terms.

2. Eligibility, onboarding & verification

The Services are available only to businesses approved through our underwriting process. You must provide accurate and complete business, ownership, and banking information and authorize us and our partners to verify it, including KYC/KYB, sanctions/OFAC screening, and credit/background checks, on an ongoing basis. We may approve, decline, condition, or revisit approval at our discretion and may require additional documentation at any time.

3. Acceptable use & prohibited activities

You may not use the Services for any business or transaction that is unlawful, that violates the Network Rules or Nacha Rules, or that we prohibit. Prohibited and restricted categories include, without limitation, illegal goods or services, unlawful gambling, intellectual-property infringement, deceptive or "no-value-added" marketing, and any activity that exposes PayVeta or its partners to excessive risk, fines, or reputational harm. We may update our acceptable-use policy from time to time. Transaction laundering and processing on behalf of undisclosed third parties are strictly prohibited.

4. Fees

You agree to pay the fees disclosed to you during onboarding and in your merchant agreement, including processing, interchange and assessment pass-through, ACH, dispute, and any applicable monthly or incidental fees. Fees may be deducted from settlement proceeds or debited from your designated account. We provide at least 30 days' notice before changing standard fees, except where a change is required by a network, regulator, or Sponsor Bank.

5. Settlement & payouts

Subject to risk review, settlement of collected funds is remitted to your designated bank account on the schedule disclosed to you (e.g., T+1 or T+2). We may delay, suspend, or offset settlement to manage risk, investigate suspicious activity, or comply with law or the Network Rules. You are responsible for keeping your settlement account details accurate.

6. Reserves

To secure your obligations, we (or a Sponsor Bank) may establish a reserve — a portion of funds held as security against chargebacks, refunds, fines, and other liabilities. Reserve terms (amount, type, and duration) are disclosed in writing. We may adjust a reserve based on your processing history, risk profile, chargeback ratio, or as required by a network or Sponsor Bank.

7. Chargebacks, refunds & disputes

You are financially responsible for all chargebacks, returns, refunds, reversals, and related fees and fines. We may debit your settlement, reserve, or designated account to recover these amounts. Excessive chargeback or return ratios may result in monitoring programs, fines, increased reserves, or termination. You agree to cooperate in dispute representment and to retain transaction records as required by the Network Rules.

8. Data security & PCI DSS

You must comply with the Payment Card Industry Data Security Standard (PCI DSS) and the Network Rules as applicable to your environment. PayVeta maintains PCI DSS Level 1 controls and provides tokenization so that sensitive cardholder data need not touch your systems. You must not store prohibited authentication data and must promptly notify us of any suspected data compromise.

9. Term, suspension & termination

These Terms apply while you use the Services. We may suspend or terminate access immediately if we reasonably suspect fraud, a security or legal risk, a Network Rule or Nacha violation, or a breach of these Terms, or if directed by a network, regulator, or Sponsor Bank. Either party may otherwise terminate as set out in your merchant agreement; where no period is stated, we provide at least 30 days' notice for routine termination. Obligations that by their nature should survive (including fees, indemnities, reserves, and liability for chargebacks) survive termination.

10. Representations & warranties

You represent that you are duly organized and authorized to enter into these Terms; that your business and transactions are lawful and accurately described; that you will comply with all applicable laws, the Network Rules, and the Nacha Rules; and that each transaction reflects a bona fide sale of goods or services by you to the cardholder.

11. Indemnification

You agree to indemnify and hold harmless PayVeta, its Sponsor Banks, processors, and their affiliates from and against any claims, losses, fines, penalties, and expenses (including reasonable legal fees) arising from your transactions, your breach of these Terms or applicable rules, or your products, services, or content.

12. Disclaimers

Except as expressly stated, the Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation.

13. Limitation of liability

To the maximum extent permitted by law, PayVeta will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our aggregate liability arising out of or relating to the Services will not exceed the total fees you paid to us in the three (3) months preceding the event giving rise to the claim.

14. Governing law & disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Except where prohibited, the parties agree to resolve disputes in the state or federal courts located in Delaware, and you consent to their jurisdiction. Your merchant agreement may specify arbitration or other dispute procedures, which will control if applicable.

15. Changes to these Terms

We may modify these Terms from time to time. We will post the updated version here and revise the "Last updated" date; continued use of the Services after changes take effect constitutes acceptance.

16. Contact

Questions about these Terms? Email [email protected].